Return and exchange of the order
Return or exchange of goods is carried out at the pickup point at the place of receipt of the order.
Returns or exchanges of goods in regions in which delivery is carried out by a transport company is carried out using a transport company. You can find more detailed information about the delivery conditions in certain regions in the Delivery section. Drlivery.
Return Goods of good quality
Return or exchange of goods of good quality is possible within 7 calendar days, not counting the day the goods were transferred to the buyer, if its presentation, consumer properties, as well as documents confirming the fact and conditions of purchase of this product are preserved.
Refunds for goods with the exception of the store’s expenses for the delivery of goods, will be made no later than 10 calendar days from the date the store receives the goods from the buyer and checks its quality.
To return goods of good quality, you must:
- Fill out an application for the return of goods of good quality (download template) with the details for the return of funds.
- Send a completed return application shop@leatheronline.ru
- After the manager confirms the return application, return the product to one of the pickup points or send it to one of the transport companies: SDEK, DHL, Business Lines. The following documents must be attached to the product: the original return application, a copy of the payment document. СДЭК,
DHL,
Деловые линии. The following documents must be attached to the product: the original return application, a copy of the payment document..
Beneficiary details: АО «Русская кожа», ИНН: 0602065848, ОГРН: 1026200871620, Адрес: г.Рязань, ул.Прижелезнодорожная, д.52 - After receiving the goods and confirming the safety of its commercial qualities, a refund will be made to the buyer’s details specified in the application no later than 10 calendar days later.
Delivery of the returned goods of good quality is carried out at the expense of the buyer, the store does not compensate the cost of delivery of the returned goods of good quality.
Return or exchange of goods of a non-suitable quality
Return or exchange of goods of inadequate quality is possible within 20 calendar days, not counting the day the goods are transferred to the buyer.
Refunds for goods of inadequate quality will be made no later than in 10 calendar days from the date the store receives the goods from the buyer and checks its quality.
A description of leather defects and defects can be found at http://leather.ru/en/page/33/
The hidden manufacturing defect of PPE and leather products is the lack of necessary elements, as well as the presence of unnecessary components that can cause harm, inconvenience or difficulty in using the product.
To return goods of inadequate quality, you must:
- Fill out an application for the return of goods of good quality (download template) with the details for the return of funds.
- Send a completed return application shop@leatheronline.ru.
- After the manager confirms the return application, return the product to one of the pickup points or send it to one of the transport companies: СДЭК,
DHL,
Деловые линии.The following documents must be attached to the product: the original return application, a copy of the payment document.
Beneficiary details: АО «Русская кожа», ИНН: 0602065848, ОГРН: 1026200871620, Адрес: г.Рязань, ул.Прижелезнодорожная, д.52 - After receiving the goods and confirming the safety of its commercial qualities, a refund will be made to the buyer’s details specified in the application no later than 10 calendar days later.
In case of a defect, the store will compensate for the cost of shipping the returned goods.
To return goods of inadequate quality, you must:
- Fill in:
- An Act of discrepancy in quality in the form of TORG-2 (download template);
- The Invoice for the returned goods (download template);
- The Invoice in the form of TORG-12 (download template). (download template).
- Send the completed application for return shop@leatheronline.ru and, if possible, attach a photo of the defect.
- After the manager confirms the documents, return the goods to one of the pick-up points or send to one of the transport companies: SDEK, DHL, Business Lines. The following documents must be attached to the product: Act of discrepancy in quality, invoice, invoice TORG-12, copy of the payment document.
Recipient details: АО «Русская кожа», ИНН: 0602065848, ОГРН: 1026200871620, Адрес: г.Рязань, ул.Прижелезнодорожная, д.52 - After receiving the goods and confirming the defect, a refund will be made to the buyer's details specified in the application no later than 10 calendar days later
In case of a defect, the store will compensate for the cost of shipping the returned goods.